Returns & Exchanges
At Santa Cruz Paleo, we want you to be fully satisfied with your lifestyle apparel and gear. If your purchase doesn't meet your expectations, we offer a 30-day window for returns and exchanges on all unwashed and unworn items.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the original items, including all tags and packaging, into a secure shipping mailer and attach the prepaid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes until your return is processed.
Receive Your Refund
Once our warehouse inspects your returned items, we will issue a refund to your original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing